SHIPPING & RETURN POLICY
ROYALTY LASH BAR SHIPPING AND RETURNS POLICIES
Shipping Policy (UPDATED 2.1.2022)
Royalty Lash Bar has partnered with Route during the checkout process – Now Every order placed through our online store can be covered for loss, damage or theft automatically. Route is selected by default and for as little as $0.98 (orders under $100) the entire package is covered. In the unfortunate case that your order never arrives or arrives damaged upon arrival, you can easily file a shipping issue claim with Route and receive a replacement or be refunded. We are excited to offer this service to you and we highly recommend that you use Route Protect at checkout. For more information on how Route works, please check out our ROUTE FAQ PAGE. Also Make sure to download the app:
Please note: If you do not choose Route at checkout, and your order is lost, stolen or damaged,
Royalty Lash Bar is not responsible to replace the item(s).
Royalty Lash Bar processes orders Monday through Friday, excluding major holidays. Orders will be processed within 1-2 business days.
Orders placed on Saturday or Sunday will begin processing the following business day. Back Ordered Products – If you purchase a product that is marked as “back ordered” your order will be shipped as soon as it becomes available. We provide the ability to back-order products so that you are able to take advantage of sales that we may have while an item is out of current stock. We do not back-order items if they have not already been ordered.
FREE SHIPPING FOR ORDERS OVER $150 (after discount and exclusive of taxes)
Flat Rate Shipping: $8 – USPS FIRST CLASS SHIPPING or UPS GROUND within the United States (3-8 delivery time varies based on location)
Priority Mail: $12 – USPS Priority Mail (1-4 Business Days) Express Shipping (US ONLY): $25 – USPS 1-2 Business Days
(Express orders must be placed before 10:00AM PST Monday through Friday in order to be shipped the next business day. Expedited orders placed on Friday after 10am or Saturday and Sunday will be shipped the following business day. Shipping refunds for expedited shipping for orders time stamped after 10am on Friday will not be refunded).
ADDITIONAL SHIPPING OPTIONS:
Route Protection: $0.98 for orders under $100 and 2% of the order total if over $100.
Signature Required: ADD $3
Fragile Handling: ADD $12
Shipping Options are available at checkout (please note; Route is enabled by Default.
Royalty Lash Bar SHIPPING & RETURN POLICY suggests you leave this option enabled to ensure that your packages are protected. If you disable Route at Checkout your order will not be covered for damage, loss or theft.
FREE INTERNATIONAL SHIPPING FOR ORDERS OVER $150 (after discounts)
Flat Rate Canada Shipping: $25 (Ships via UPS and delivers in 2-10 business days)
Expedited Canada Shipping: ADD $45 (will be shipped via UPS and delivers in 1-3 business days)
Flat Rate International Shipping: $35 will be shipped via UPS and delivery times vary depending upon country shipped too.
Royalty Lash Bar is working on obtaining a VAT number for shipments to the UK.
International Express Shipping:
Royalty Lash Bar can ship your package express. Please email us at email@example.com with your full shipping address so that we may send you a quote for shipping costs.
INTERNATIONAL CUSTOMS & LOST ORDERS:
Royalty Lash Bar is not responsible for any additional customs charges or fees once your package has left our facility. Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a “gift” or with altered prices.
• If you are unfamiliar with customs fees and/or charges, please speak to your local postal or customs office for more information
• If a customs fee and/or charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
• Customers have up to a maximum of 30 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.
TRACK YOUR ORDER
For Orders where Route is disabled during checkout: Royalty Lash Bar is not responsible for packages marked “delivered” and are stolen/lost. Please track your package and try to be as available as possible when your order is supposed to arrive. Please also make sure to have your packages shipped to a secure location. If you feel that your location is not secure, please add “signature required” to your order. Once you have received your shipping confirmation, USPS will have the most current information regarding your package. If your package is lost, we encourage you to work with USPS for compensation. If you discover your shipping address is incorrect on your order confirmation, please email us at firstname.lastname@example.org immediately to correct the address so we can ensure your package is sent to the correct location. Packages are picked up daily by 11:30 AM (PST). After a package leaves our facility, it is impossible to make changes to the shipping address.
Product Availability: If a product is ordered and becomes “out of stock” after your order is submitted, we will ship the rest of the items in your order and you will receive an email regarding the refunded item. If an item is marked as “back stock” on your order, that means that the item you ordered is currently out of stock but on order and will ship as soon as it arrives.
Due to the Covid-19 pandemic we are unable to accept product returns at this time due to health and safety concerns. Please ensure that you received the correct product upon delivery (or pick up). If an incorrect item is shipped to you, it will be replaced at no cost. Please contact us immediately if that happens so that we can make things right. Please note: after 7 days of delivery (or pick up) the item can no longer be replaced.
Your satisfaction is our number one priority. If in the unlikely event there is a defective product or quality concerns beyond your control, please contact us at email@example.com for returns within 7 days of delivery to receive a refund or exchange. A return label will be provided. After 7 days, the product is nonrefundable. Defective products or products which you have concerns on quality must be returned unopened and unused in order to receive a refund or exchange of product. Due to our inability to gauge how adhesives are stored once they leave our possession, adhesives cannot be returned or exchanged after 7 days.
Royalty Lash Bar is not responsible for damage which occurs during transit.
If you are unhappy with your unopened and unused products and wish to return or exchange them, you can do so for up to 7 days from delivery for a full refund or exchange. All refunds will be credited back to the original payment method. You will be credited for the cost of the items. Shipping costs and Taxes Paid are non-refundable.
Clearance items are available in limited quantities. If a clearance item is unavailable after order, we will refund the cost of that item to the original payment method. All sales on Clearance Items are FINAL. There are no returns or exchanges.
Private Label Products: Private Label products are final sale items and cannot be returned due to the custom nature of the product. Adhesives must be stored in a cool dry place for long term storage. Please do not order more than you think you will be able to sell within 2 months.
Royalty Lash Bar 311 N Robertson Blvd., Ste. 316
Beverly Hills, Ca. 91604
Training courses are non-refundable but can be transferred once to another course on a later date Please contact us at firstname.lastname@example.org or (844) 888-LASH(5274) with any questions or to start your return process.